About Us
A very warm welcome, from Hetty & Neil
You've discovered the ultimate destination for outdoor and garden enthusiasts at When You’re Outdoors, a UK-based family business and your expert retail haven for all things for Outdoor Living.
Experience unparalleled customer service and access to premium UK and Euro-sourced products designed to enhance your outdoor space.
Whether for play, relaxation, or work, we’re dedicated to elevating your outdoor experience with our curated selection of goods. Shop with us and transform your outdoor areas into a sanctuary of comfort and style.
Embark on an adventure with us at When You’re Outdoors, where our passion for vibrant outdoor living will ignite your imagination.
We’re not just a brand; we’re a community of enthusiasts devoted to celebrating life’s greatest moments in our gardens and open spaces.
Join us and like-minded friends and families in creating unforgettable memories, as we bring you the finest selections to enrich your outdoor lifestyle. Your journey to blissful outdoor living starts here.
From our humble beginnings in Maidstone, Kent, When You’re Outdoors has blossomed into a beacon of trust and quality in the outdoor living industry.
Our expansive selection spans from luxurious garden furniture to practical storage solutions, innovative cooking essentials, playful outdoor activities, and even work-related items, all meticulously crafted to beautify your space.
And the best part? We offer all this excellence at prices that promise great value. Step into our world, where quality meets affordability for your outdoor paradise.
Our Story
Hetty and I met a couple of years ago at a mutual friend’s garden party and fell in love over a glass of something cold, whilst enjoying the beautiful surroundings in our friend’s garden.
The experience was one of pure chic sophistication, with the outdoor kitchen and entertaining area they'd created, looking stunning, only topped by the relaxed seating and dining table, being a great centerpiece to the patio, with its built-in gas fire pit for the evening.
However, after chatting to Sarah and Mike, it appears they experienced prolonged delivery times of several weeks from international suppliers & manufacturers, despite purchasing through a UK retailer’s website.
I guess that was when the initial seeds were sown for what was to become When You're Outdoors.
We started with a simple aspiration: to offer premium outdoor living essentials to fellow enthusiasts eager to enhance their outdoor experiences with a hint of luxury.
Whether for leisure and comfort or maintenance and aesthetics, our goal was to establish a dedicated outdoor-centric store that caters to all their needs.
And promptly, to ensure they weren’t left in limbo for weeks on end for delivery!
Jump forward a couple of years. After spending months and months researching the various markets for the finest quality products available.
We then had to find the right Supplier & Manufacturing partners who offered both high-quality products and superior rapid direct-to-customer delivery experience for our future customers.
It was at that point that When You're Outdoors was born. Thank you for being a part of our evolving and ongoing story.
Our Vision
At When You’re Outdoors, our vision is shaped by a rich heritage in retail, healthcare, and finance industries, where exceptional service should be the norm, yet often fell short.
We stand committed to elevating this standard, ensuring every interaction with our customers, partners, and suppliers reflects the utmost care and excellence.
When challenges arise, as they sometimes do, you can count on us to go above and beyond, tirelessly working towards the best possible resolution.
With us, you’re not just a customer; you’re part of a legacy of distinguished service.
Why Choose Us
Choose When You’re Outdoors for an unparalleled selection of top-tier products sourced directly from the UK and Europe's leading Suppliers & Manufacturers, who share our commitment to outstanding customer service.
Our partnership with these esteemed entities necessitates that we maintain our status as a premier online retailer, ingrained with a customer-first approach in our core values.
This synergy ensures we not only meet but exceed our customers’ expectations, providing a delightful and wholly customer-centric experience.
Exclusive product access is often reserved for retailers who can uphold these rigorous standards, reflecting the premium quality and service you can expect from us.
Though we are a youthful company and accolades are forthcoming, our foundational philosophy is to deliver only the highest quality products with utmost convenience and customer-centricity.
With this commitment driving our every action, we are confident that recognition will swiftly follow.
We welcome your ideas on enhancing our service. Reach out to our team through our Contact Us Page. or send an email to info@whenyouroutdoors.com with the subject ‘CS Suggestions’ to ensure we take note of your valuable feedback. Thank you!
Discover the Team
Currently, our store is helmed by a compact yet dedicated team, with Hetty and myself overseeing the daily operations, bolstered by our exceptional customer service crew.
But we’re more than an online store; we’re an integral part of the community we serve. While our headquarters lies in Kent’s bustling center, our reach extends globally, thanks to our dependable delivery partners like FedEx, UK Mail, DHL, UPS, and PALLEX, among others.
Each order, customer interaction, and inquiry is a chance for us to showcase our dedication to outstanding service and exceed what’s expected of us!
We trust you’ll relish the shopping experience with us and we are grateful for your patronage. Warm regards from Hetty, Neil & the WYO Customer Service Team.
Connect With Us
We thank you for your interest in When You’re Outdoors and invite you to explore our range. If you have any questions or need assistance, don't hesitate to reach out through our Contact Us Page.
Last updated September 1, 2024
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